Category: Unified Communications Productivity

How to leverage UC to support the customer experience

The market for unified communications technology has been expanding at a steady clip for years now, and according to current research,

What is 5G, and what does it mean for UC?

One of the biggest business headlines of the year seemingly came out of nowhere. On April 29, two of the largest cellular network operators in the U.S.,

What to consider when developing your UC strategy

Whether your organization is putting unified communications capabilities in place for the first time, or you already have UC features are

5 Secrets to supporting successful tech deployments

The tech landscape has been advancing at a considerable pace, bringing streamlined and effective capabilities for businesses across every industry. However, the implementation of innovative, new technologies

What to know about touchpoints: Improve the customer experience

In the current connected age, consumers have more than a few choices to interact with a brand and learn more about its offerings and services, and most

How to use contact center call recordings to your advantage

"This call is being recorded for quality assurance and training purposes."

It's a message that most consumers have heard during their customer lifecycle. Business of all kinds in

Family businesses invite new communication challenges

Family-owned businesses comprise a huge portion of the U.S. corporate landscape, much as they do in the rest of the world. By some estimates, organizations owned and

Launching a startup?: Tech considerations and must-haves

In today's business environment, it seems like anyone with a good idea and a little capital can go a long way. While this isn't always true, small