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Lisa Nowak, Author at Teo Communications — Page 4 of 5

Author: Lisa Nowak

5 Secrets to supporting successful tech deployments

April 9, 2018 Lisa Nowak 0

The tech landscape has been advancing at a considerable pace, bringing streamlined and effective capabilities for businesses across every industry. However, the implementation of innovative, new technologies

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How do unified communications fit into the Internet of Things?

March 28, 2018 Lisa Nowak 0

The Internet of Things (IoT) could encompass tens of billions of networked devices by 2020, according to IT research firm Gartner. These internet-connected assets will include a

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Leading predictions for the future of UC technology

March 22, 2018 Lisa Nowak 0

Communication systems that enable collaboration and boosted productivity among team members are a must-have. Companies that utilize truly unified and interconnected platforms see the most value, allowing

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What to know about touchpoints: Improve the customer experience

March 15, 2018 Lisa Nowak 0

In the current connected age, consumers have more than a few choices to interact with a brand and learn more about its offerings and services, and most

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How to use contact center call recordings to your advantage

March 12, 2018 Lisa Nowak 0

"This call is being recorded for quality assurance and training purposes."

It's a message that most consumers have heard during their customer lifecycle. Business of all kinds in

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IP phones are key ingredients in VoIP telephony success

March 9, 2018 Lisa Nowak 0

There are plenty of reasons to use VoIP telephony instead of the classic public switched telephone network (PSTN). Compared to PSTN,

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Business Email Compromise: Safeguarding Company Communications

March 8, 2018 Lisa Nowak 0

There's no arguing against the increasingly sophistication and severity of cybercriminal activity in the current threat environment. Now, hackers are going the extra mile to carry out

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The benefits of softphones in unified communications systems

March 6, 2018 Lisa Nowak 0

  Smartphones have become inescapable. According to IDC, there were more than 430 million of them shipped just in Q4 2017. The overall proliferation of wireless devices has

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Call recording: An essential feature in VoIP call centers

March 5, 2018 Lisa Nowak 0

If you have ever called customer support at a large company, you've probably heard a prompt to the effect of "this call may be recorded for quality assurance

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Why contact center-CRM integration must be a priority

February 28, 2018 Lisa Nowak 0

Smartphones are sometimes referred to as digital Swiss Army Knives because of their versatility. They combine numerous features that just a decade ago would have required multiple

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