Maximizing communications efficiency with UC
Efficiency has become one of the most important components of business operations today, as global economic turbulence continues to affect virtually every industry. Business communications technology has provided enterprise decision makers with an opportunity to refine practices, decrease IT expenditures and improve overall operational efficiencies.
UC Strategies recently reported that many companies might be taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications need to be streamlined for an optimal environment.
The source cited the misuse of each communication tool, explaining that a 25 minute interaction with a client through instant messaging could have taken a fraction of the time had the parties simply picked up the phone. This illustrates the importance of training all employees in the best practices of business communications, as well as providing clear guidance that is readily available to staff members.
According to the news provider, a lackadaisical approach to new communications technology will never result in the most productive and affordable processes, and companies need to ensure that they are using each tool to its maximum potential. This can be accomplished through a structured and well-researched communications strategy, while enterprises will still need one tool to bring all of the other technologies together.
Unified communications (UC) solutions represent the glue that keeps all tools, including Voice over Internet Protocol (VoIP), video conferencing and instant messaging, together. As interoperability of devices and communications is essential for an optimal working environment, UC solutions are crucial in every enterprise.
Many businesses benefit from the single-vendor UC solutions model, as the tools are all coming from one central service provider and are inherently cohesive as a result.